Terms Of Use
Agreement between customers and Palmera Destination Services / Palmera Travel, S.A. / Group Palmera

The Group Palmera website is provided solely to assist customers in gathering travel information, determining the availability of travel-related products and services, making legitimate reservations, and for no other purposes. The terms "we", "us", "our" and "Group Palmera" refer to Palmera Destination Services / Palmera Travel, S.A., an incoming tour operator located in Punta Cana, the Dominican Republic. The term "you" refers to the customer visiting the Group Palmera website and/or booking a reservation through us on the Group Palmera website, or through our customer service agents.

The Group Palmera website is offered to you conditioned upon your acceptance. By accessing or using the Group Palmera website in any manner, you agree to be bound by the terms of use. Please read the following text carefully, and if you do not accept all of these terms and conditions, please do not use the Group Palmera website. We reserve the right at any time, at our sole discretion, to change or otherwise modify the terms of use without prior notice, and your continued access or use of the Group Palmera website signifies your acceptance of the updated or modified terms of use.

Use of the Group Palmera website

As a condition of your use of the Group Palmera website, you confirm that you:

  • are at least 18 years old
  • possess the legal authority to create a binding legal obligation
  • will use the Group Palmera website in accordance to the terms of use
  • will only use the Group Palmera website to make legitimate reservations
  • will submit and supply Group Palmera with accurate and current information
  • will guard safely your account information and will supervise and be 100% responsible for any use of your account by any other person than yourself. We maintain the right, at our sole discretion, to deny access to anyone to the Group Palmera website and the services we offer at any time and for whatever reason, including, but not limited to, violation of the terms of use.
Prohibited Activities

The content and information on the Group Palmera website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is the sole property of Group Palmera / Palmera Destination Services / Palmera Travel, S.A. and/or our suppliers and providers. While you may make limited copies of your travel itinerary or booking confirmations (and related documents) for travel or services booked through the Group Palmera website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through the Group Palmera website. Additionally, you agree not to:

  • use the Group Palmera website or its contents for any commercial purpose;
  • make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • access, monitor or copy any content or information of the Group Palmera website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on the Group Palmera website or bypass or circumvent other measures employed to prevent or limit access to the Group Palmera website;
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • deep-link to any portion of the Group Palmera website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  • "frame", "mirror" or otherwise incorporate any part of the Group Palmera website into any other website without our prior written authorization.
Supplier Rules and Restrictions

Separate terms and conditions will apply to your reservation and purchase of travel- related products and services. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by Group Palmera / Palmera Destination Services / Palmera Travel, S.A., including, but not limited to, payment of all amounts when due and compliance with the rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Reviews, Comments and Other Submissions

Please note that by submitting content to the Group Palmera website by electronic mail, postings on t the Group Palmera website or otherwise, including any hotel/golf course/excursion reviews, questions, comments, suggestions, ideas or the like contained in any submissions, you grant Group Palmera / Palmera Destination Services / Palmera Travel, S.A. a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensed right to use, reproduce, modify, adapt, delete, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in any media, now known or hereafter devised; and you grant Group Palmera / Palmera Destination Services / Palmera Travel, S.A. the right to use the name that you submit in connection with such submission, if we choose. However, you acknowledge that Group Palmera / Palmera Destination Services / Palmera Travel, S.A. may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion. You further grant Group Palmera / Palmera Destination Services / Palmera Travel, S.A. the right to pursue at law any person or entity that violates your or Group Palmera’s / Palmera Destination Services’ / Palmera Travel, S.A.’s rights in the submissions by a breach of the terms of use. We take no responsibility and assume no liability for any submissions posted or submitted by you. You are fully responsible for the content of your submissions, (specifically including, but not limited to, reviews posted to the Group Palmera website). You are prohibited from posting or transmitting to or from the Group Palmera website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to the Group Palmera website. You acknowledge that Group Palmera / Palmera Dest

Change Or Cancellation Fees

You can change or cancel your booking by e-mailing res@grouppalmera.com or by calling 809 552 9998. You may still be subject to change and cancellation fees that our suppliers impose and require us to pass on, as indicated in the rules and restrictions for the reservation. Change and cancellation requirements and penalties vary depending on the product and service. Please check your booking confirmation for the exact details. You agree to pay any required cancellation or change fees that you incur. You agree to abide by the terms and conditions imposed with respect to your prepaid reservations.

Liability Disclaimer

The information, software, products, prices and services on the Group Palmera website may contain inaccuracies and/or errors. Group Palmera / Palmera Destination Services / Palmera Travel, S.A. does not guarantee the accuracy of, and disclaim all and any liability for any inaccuracies and errors relating to the information published on the Group Palmera website. Group Palmera / Palmera Destination Services / Palmera Travel, S.A. Reserves the right to correct any information errors on the Group Palmera website and/or on pending reservations made under incorrect information. In such case, if available and applicable, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty. Group Palmera / Palmera Destination Services / Palmera Travel, S.A. does not make any guarantees the availability of specific products and/or services published on the Group Palmera website and reserve the right to make improvements and/or changes on the Group Palmera website at any time and without prior notice to anyone. For reservations of specific products and services, separate liability disclaimer terms and conditions many apply as set forth by third party suppliers. Group Palmera / Palmera Destination Services / Palmera Travel, S.A. is not responsible or liable for the acts, errors, omissions, representations, warranties, breaches or negligence or any third party supplier or for any personal injuries, death, property loss, property damage, or other damages or expenses resulting there from. Group Palmera / Palmera Destination Services / Palmera Travel, S.A. are not liable in any way or form and will under no circumstances make any refunds in the even of any delay, cancellation, overbooking , strike, force majeure or other causes beyond the direct control and have no responsibility for any additional expense, omissions, delays, rerouting or acts of any government or authority.

In no event shall Group Palmera / Palmera Destination Services / Palmera Travel, S.A. and our suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or connected with, your access to, display or use of the Group Palmera website.

If, despite the limitation above, Group Palmera / Palmera Destination Services / Palmera Travel, S.A. is found liable for any loss or damage which arises ou

Assistance

For quick answers to your questions or ways to contact us, please go to the ”Contact Us” page for our contact information or ”Live Chat” function on the Group Palmera website.